Let’s Build a Better System for Your Business

Our office operates Monday through Friday, 8:00 AM to 5:00 PM AEDT. We're closed on Sundays and public holidays. Email support is available 24/7, and we'll respond during business hours, typically within 24 hours. Urgent technical support requests are answered within 2-4 hours. For emergency technical support outside business hours, call our 24/7 hotline at 0448 290 387.

There are several ways to book your demo: (1) Select "Request a Demo" from the subject dropdown in the contact form above, (2) Click the "Book A Demo" button in the navigation menu, or (3) Email our sales team directly at info@allocationx.com.au. Our sales team will contact you within one business day to schedule your personalised demonstration at a time that suits your schedule. The demo typically takes 30-45 minutes and can be conducted via video call or in person at our office.

Absolutely! We welcome visitors to our Rockhampton office. However, we recommend scheduling an appointment in advance to ensure someone from the appropriate team is available to assist you. Contact us via phone at 0448 290 387 or email at info@allocationx.com.au to arrange your visit. Our office is located at 35 Withers St, Rockhampton, QLD, 4701 Australia. Free parking is available onsite for visitors.

Yes! AllocationX offers a 14-day free trial with full access to all premium features, no credit card required. You can sign up directly on our website or request a guided trial setup through our sales team. During the trial period, you'll have access to our complete support team to help with onboarding, data migration, and answering any questions. Visit our Pricing page for more details on trial features and subscription options.

AllocationX is designed for businesses that manage equipment allocation and workforce compliance across various industries including construction, mining, manufacturing, oil & gas, utilities, and logistics. Whether you're a small business with 10 employees or a large enterprise with 500+ workers, our platform scales to meet your needs. We support organisations managing everything from heavy machinery and specialised equipment to vehicles and tools requiring certification tracking.

AllocationX automatically tracks worker licences, certifications, and equipment compliance requirements. The platform prevents non-compliant assignments before they happen by verifying that workers have the necessary, up-to-date credentials for specific equipment. You'll receive automated alerts for upcoming licence expirations, scheduled equipment inspections, and compliance renewals. This ensures you maintain 100% compliance whilst reducing administrative workload by up to 40%.

Yes, AllocationX offers integration capabilities with popular enterprise systems including HR management software, accounting platforms, project management tools, and safety management systems. We provide API access for custom integrations and work closely with enterprise clients to ensure seamless data flow between systems. For specific integration requirements, please contact our technical team at support@allocationx.com.au to discuss your needs.

Every AllocationX subscription includes comprehensive onboarding support. Our team provides personalised training sessions for administrators and end-users, complete with video tutorials, documentation, and hands-on guidance. We assist with initial system setup, data migration, and customisation to match your workflows. Ongoing support includes access to our knowledge base, email support, phone support during business hours, and regular webinars covering new features and best practises.

Data security is our top priority. AllocationX uses industry-leading security measures including 256-bit SSL encryption for all data transmission, secure cloud hosting with automatic backups, multi-factor authentication, role-based access controls, and regular security audits. Our infrastructure is hosted on enterprise-grade servers with 99.9% uptime guarantee. We comply with Australian privacy laws and international data protection standards. Your data is never shared with third parties without your explicit consent.

At the end of your 14-day free trial, you can choose to subscribe to one of our paid plans to continue using AllocationX. We'll notify you before your trial expires with information about available subscription options. If you decide not to subscribe, your account will be deactivated, but your data will be securely stored for 30 days, giving you time to export your information or reconsider. No credit card is required to start your trial, and there's no automatic billing unless you explicitly choose to subscribe.

Yes, there are no long-term contracts or cancellation fees with AllocationX. You can cancel your subscription at any time from your account settings or by contacting our support team. If you cancel during your billing cycle, you'll continue to have access until the end of that period. We also offer the option to pause your subscription if you need a temporary break. Before cancelling, we'll help you export all your data and ensure a smooth transition.