Terms of Service

1. Acceptance of Terms

By accessing and using AllocationX ("Service," "Platform," or "we"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

2. Description of Service

AllocationX provides a cloud-based workforce and equipment management platform that enables organisations to:

• Allocate workers to jobs based on skills and certifications
• Track equipment assignments and availability
• Monitor certificate expiry dates and compliance
• Generate reports and analytics
• Manage safety and regulatory requirements

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organisation.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized access

4. Subscription and Payment

4.1 Subscription Plans

We offer various subscription plans as detailed on our Pricing page. You may upgrade or downgrade your plan at any time.

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• Prices may change with 30 days' notice
• Failed payments may result in service suspension

4.3 Free Trial

We offer a 14-day free trial. Your card will not be charged during the trial. You may cancel before the trial ends to avoid charges.

5. Acceptable Use

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Use the Service to harm others or for fraudulent purposes
• Resell or redistribute the Service without permission
• Reverse engineer or copy our platform

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect, use, and protect your data as described in that policy.

6.1 Your Data

You retain all rights to data you submit to the platform. You grant us a license to use, store, and process your data solely to provide the Service.

6.2 Data Backup

While we implement backup procedures, you are responsible for maintaining your own backups of critical data.

7. Intellectual Property

The Service, including all content, features, and functionality, is owned by AllocationX and protected by copyright, trademark, and other laws. You may not copy, modify, or create derivative works without our written permission.

8. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice. We are not liable for downtime or service interruptions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE LAST 12 MONTHS
• WE ARE NOT RESPONSIBLE FOR THIRD-PARTY CONTENT OR SERVICES

10. Indemnification

You agree to indemnify and hold AllocationX harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

11.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

11.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Non-payment
• Fraudulent or illegal activity
• At our discretion with 30 days' notice

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. You may request an export of your data within 30 days. After 30 days, your data may be permanently deleted.

12. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Sydney, Australia.

14. Dispute Resolution

For any disputes, we encourage you to contact us first at legal@allocationx.com. We commit to resolving issues in good faith. If unresolved, disputes may proceed to binding arbitration.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

16. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and AllocationX regarding the Service.

17. Contact Information

For questions about these Terms, contact us at:

AllocationX
Email: legal@allocationx.com
Phone: 0448 290 387 / 0428 849 992
Address: 123 Business Street, Suite 100, Sydney, NSW 2000, Australia